1. Display Shopper Approved ratings and reviews on your website. Only Shopper Approved provides an average of 70 times more ratings and reviews than their closest competitor. This means that business owners will receive more reviews and ratings even with fewer customers than their competitors. Ratings and reviews show new visitors to the site that other consumers have been satisfied with their purchases.
This is one of the best ways to improve your online reputation. With social proof as prevalent as it is and with social networks being more and more user friendly and popular, being able to show your potential customers the ratings and reviews from previous customers is getting to be the norm. Many consumers will not purchase from companies that do not display reviews and testimonials.
2. Display Trust Guard seals. As the leader in website security and verification, Trust Guard commands respect from first-time visitors to any website. When potential consumers see that your site is safe from hackers, that you will protect their privacy, and that you are a legitimate business, more of them will purchase your product or service.
The Trust Guard seal also has a clickable feature that allows consumers to view a certificate that is attached to the seal – demonstrating steps taken by the company to deserve the Trust Guard seal. This certificate adds to the perceived value and distinction of the displayed seal.
3. Use Rhino Support customer service software. Leaving an email address for potential consumers to contact if they have a question is no longer enough. People want to chat with a company representative or at least instant message them when they are interested in a particular product or service.
If you don’t have the software integrated into your website, you will lose a lot of business. Rhino Support gives you and your customer support staff an easily accessible platform to not only answer initial questions, but resolve any concerns after the sale as well. Today’s consumers want issues resolved immediately. If your customer service department doesn’t give you the tools to do that, your reputation will suffer significantly.
The three products that will improve your online reputation are Shopper Approved, Trust Guard, and Rhino Support. Use them to grow your business and make a name for yourself that you can be proud of.